Effective date: 1 January 2025
1. Overview
Netro Solutions ("we", "us", "our") values your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and your rights. By using our websites or services you consent to the practices described here.
2. Information We Collect
2.1 Information you provide
Examples: name, email, phone number, company, messages, billing information and other data you submit through contact forms, registration or orders.
2.2 Information collected automatically
We automatically collect technical data such as IP address, browser type, device identifiers, operating system, pages visited, referrer, and cookie identifiers to operate and improve our services and for analytics.
2.3 Cookies and tracking
We use cookies and similar technologies (e.g. local storage, pixels) to remember preferences, enable features, provide analytics and for advertising where applicable. You can control cookies through your browser settings; blocking cookies may degrade certain features.
3. How We Use Personal Data
- To provide, operate and maintain our services.
- To process and fulfill orders and requests (e.g. support, contact forms).
- To communicate about services, updates, billing and marketing (with your consent where required).
- To analyze usage and improve features, performance and security.
- To detect and prevent fraud, abuse or other prohibited activity.
4. Legal Bases for Processing (where applicable)
If you are in the EU or UK, our legal bases for processing personal data include: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests such as providing and improving the services.
5. Sharing & Disclosure
We may share personal data with:
- Service providers and sub-processors who perform services on our behalf (hosting, analytics, email delivery).
- Professional advisors (lawyers, accountants) when necessary.
- Law enforcement, government bodies or third parties when required by law or to protect our rights.
We do not sell personal data to third parties.
6. Cross-border Transfers
Your information may be processed and stored in countries other than your country of residence. When we transfer data across borders we take reasonable steps to ensure adequate protection, relying on mechanisms such as standard contractual clauses where required.
7. Data Retention
We retain personal data for as long as necessary to provide the services and fulfill legal or business obligations. Retention periods vary by data type and legal requirements.
8. Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss or misuse. No system is entirely secure; if we become aware of a breach affecting personal data we will follow applicable notification laws.
9. Your Rights
Where applicable you may have rights including: access, correction, deletion, restriction of processing, data portability, objection to processing, and the right to withdraw consent. To exercise these rights contact us at the address below. We may need to verify your identity and respond within applicable legal timelines.
10. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from children without parental consent. If we learn we have collected such data we will take steps to delete it.
11. Third-Party Links
Our Services may link to other websites and services not operated by us. This Privacy Policy does not apply to third parties; review their privacy notices before providing personal information.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will publish the updated policy and indicate the effective date. Continued use of our Services after updates implies acceptance.
13. Contact
If you have questions or wish to exercise your rights, contact: privacy@netrosolutions.com